Monday, January 17, 2005

The Comfy-Chair Revolution

"I've noticed a gradual change in public surroundings over the past few years, and I think it's driven in part by personal technology. Unlike the hard, unappealing settings of traditional retail space (ground rule: 'get 'em in, get their money, get 'em out'), more and more places instead appear designed actually to encourage customers to linger. "