A Hero in Every Aisle Seat - New York Times

"The Air France evacuation required an extraordinary degree of social coordination - which emerged among a group of strangers with virtually no time to prepare. Once out of the wreckage, they were aided by other strangers who, on the spur of the moment and with no expertise in emergency situations, had pulled off a nearby highway and calmly charged into the scene, despite the risks posed by an exploding plane."